Patients are getting lost to follow-up
Loss to follow-up (LTFU) refers to patients who do not return for necessary follow-up appointments or treatments, which can lead to worsened health outcomes and increased healthcare costs.
Why This Problem Matters
This issue has serious implications for both patients and providers. Missed follow-ups can result in untreated conditions, worse continuity, lost revenue, and weaker documentation of the care plan.
If the problem is not addressed:
- Worsened Patient Outcomes: Conditions can go untreated, leading to serious health complications.
- Increased Healthcare Costs: Delayed treatments can result in higher costs for more intensive care.
- Revenue Loss: Missed follow-up appointments translate to lost income for the practice.
- Decreased Patient Satisfaction: Patients who don't feel adequately followed up may seek care elsewhere.
- Legal Risks: Failure to follow up appropriately can expose providers to malpractice claims.
How Calvient Helps
Calvient's patient outreach and follow-up workflows support more consistent re-engagement through reminders, outreach tasks, and easier scheduling options. This reduces the likelihood of patients falling through the cracks and helps maintain continuity of care.
Relevant Features
- Automated Follow-Up Reminders: Sends reminders for follow-up appointments via text, email, or phone.
- Easy Scheduling and Rescheduling: Gives patients simpler ways to book and adjust follow-up visits.
- Two-Way Communication: Lets patients communicate with the clinic to confirm appointments or ask questions.
- Patient Self-Service Options: Provides a clear place for patients to manage appointments and receive updates.